Reftekk, Inc. Privacy Policy
Effective Date: August 2, 2026
Reftekk, Inc. ("Reftekk," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and who we share it with when you visit our website at https://www.reftekk.com, submit a form, or communicate with us by phone, email, or text message (SMS). By using our website or providing information to us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Information you provide to us. When you submit our "Find a Distributor / Contact Us" form, we collect:
• Name
• Company
• Phone number
• Email address
• Location
• Subject
• Your question or message
We also collect personal information you give us directly when you call, email, or text with our team — for example, your phone number, and the content of messages or photos you send us (such as a photo of a damaged or broken product).
Information collected automatically. When you visit our website, we and our service providers automatically collect certain technical information using cookies and similar technologies, including:
• Google Analytics (site traffic and usage statistics)
• Google reCAPTCHA (spam and abuse protection on our forms)
• Standard functionality cookies from our website hosting platform (Webflow)
This may include your IP address, browser and device type, pages viewed, and referring website.
SMS/text messaging information. If you exchange text messages with Reftekk, we collect your mobile phone number and the content of those messages (including any photos you send) so we can respond to you.
2. How We Use Personal Information
We use personal information to:
• Respond to inquiries submitted through our Contact Us / Find a Distributor form
• Communicate with customers, suppliers, and other business contacts by phone, email, and SMS text message
• Coordinate logistics, such as meeting, pickup, or delivery locations and times
• Provide customer support, including reviewing photos or information you send us about a product
• Operate, maintain, and improve our website
• Comply with legal obligations
Reftekk does not send automated or mass text messages. SMS messages are sent individually by a member of our team, only as part of ordinary business communication with contacts who have agreed to receive them.
3. Who We Share Personal Information With
We do not sell personal information. We share personal information only in these limited circumstances:
• Service providers who support our website and business operations on our behalf, such as our website hosting platform (Webflow), analytics provider (Google Analytics), spam-protection provider (Google reCAPTCHA), and our business text-messaging platform (RingCentral), solely so they can perform services for us.
• Legal requirements — if required by law, subpoena, or other legal process.
• Protection of rights — to protect the rights, property, or safety of Reftekk, our customers, or others.
• Business transfers — in connection with a merger, acquisition, or sale of business assets.
SMS consent is not shared with third parties. Your phone number and your consent to receive text messages are used solely by Reftekk (and our SMS platform provider, solely to transmit messages on our behalf) and are not shared with, sold to, or used by any other third party or affiliate for their own marketing purposes.
4. Cookies and Analytics
Our website uses cookies from Google Analytics and Google reCAPTCHA, and standard functionality cookies from our website platform (Webflow), to measure site traffic, protect our forms from abuse, and operate the site. You can control or disable cookies through your browser settings; some site features may not work properly if cookies are disabled.
5. Data Security
We use reasonable administrative and technical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as needed to respond to your inquiry, fulfill the purposes described in this policy, or as required by law.
7. Children's Privacy
Our website and SMS communications are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
8. Your Choices
• You may opt out of SMS messages at any time — see our separate SMS Terms & Conditions.
• You may decline to provide personal information, though this may limit our ability to respond to your inquiry.
• You may contact us at any time with questions about your personal information using the details below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with a revised effective date.
10. Contact Us
Reftekk, Inc.
Boise, ID
Email: info@reftekk.com
Phone: 208-330-3888
Website: https://www.reftekk.com
